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This page contains the installation instructions for Cisco's Jabber application for Macintosh and Windows computers.
The latest Cisco Jabber for iPhone and iPad Release 12.9 is supported on iOS 12 running on an Apple iPhone 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, Xs, Xs Max, XR, 11, 11 Pro, 11 Pro Max, SE and SE2, Apple iPad 5th, 6th and 7th generation, iPad Air, iPad Air2, iPad Air3, 9.7-inch iPad Pro, 10.5-inch iPad Pro, 12.9-inch iPad Pro 1st. Under the Startup heading, check Start Cisco Jabber when my computer starts. Right-click the Jabber icon in your Dock. Select Options from the popup menu. Enable Keep in Dock and Open at Login. If you need help with the Jabber service, contact IST Service Desk. Download the Cisco Jabber Mac installer from here. Note: If prompted, allow the download. Find the Cisco Jabber Mac package in Downloads and double-tap to start. Jabber is provided at no charge as part of the telecommunications service. Get Started Download and Install Jabber. To get started, you’ll need to download and install the Jabber application. Select your platform. Download Jabber for Windows; Download Jabber for Mac; Download Jabber for iOS (iPhone or iPad) Download Jabber for Android; Use Jabber.
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Macintosh Computers
- If you do not already have Jabber installed on your machine, please contact your local IT Support or Tech Central.
- Local IT Support or Tech Central will provide the Jabber installer. You can also click the image below to download the installer file.
- Double click the installer package. Click through the installer program, selecting the local hard drive for destination.
- Open Cisco Jabber application
- TheJabber application will prompt for login:
- Enter your Pepperdine email address in its entirety and click 'Continue':
- The Jabber client will locate and populate the server information:
- Please enter your network username and password and click 'Sign In'. If you are off campus, your email address is displayed in the name field. You must change this to your network userid.:
- Once authenticated, the Jabber client will open up to the following window with Phone, IM, and voicemail access.
* If you are prompted with an invalid voicemail service credential, please click 'Cancel'. Voicemails are delivered via email using Google Gmail.
Windows Computers
- If you do not already have Jabber installed on your machine, please contact your Local IT Support or Help Desk for more information. Otherwise:
- The Jabber installer will be provided by the Local IT Support or Help Desk. You can also click the image below to download the installer file:
- Install Jabber with the standard windows installation wizard, clicking next all the way through:
- When the installation is finished, launch the Jabber application by double-clicking the desktop icon:
- Enter your full Pepperdine email address and click 'Continue':
[email protected] - The following dialogue box will appear. Do not change the user account, instead enter your windows (AD) password.
- Your installation of Jabber is complete.
Note: Please disregard message to update the Voicemail credentials. Voicemails are delivered through your Pepperdine Gmail account and can be ignored.
Tech Central
Phone: 310-506-HELP (4357)
![Jabber Jabber](/uploads/1/2/8/2/128256817/497421178.png)
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Increasingly, many of us find ourselves working outside the office. So having access to the communication channels you need from anywhere is a requirement to stay productive. Stanford’s Jabber service gives you that while simultaneously simplifying and unifying your communications with your colleagues. With your computer or a mobile device — and an Internet connection — you can instant message, place voice and video calls, share your desktop, conference, and more.
Features
Here are just some of the features available to you when using Jabber.
- Softphone — use your computer as your Stanford telephone, including placing, receiving, and forwarding calls.
- Chat — instant message with other Jabber users, individually or in group chats, including your colleagues in Stanford Health Care (SHC) and Stanford Children’s Health (SCH).
(Note: If you work withHigh Risk data that includes protected health information, you must use Jabber for an instant messaging tool. Otherwise, Stanford Slack is the primary instant messaging tool for university faculty and staff.)
(Note: Chat history is only available for Stanford University users. This feature is disabled for Stanford Health Care (SHC) users for security reasons.) - Video conferencing — place ad hoc video calls when in a chat or softphone conversation with your university colleagues.
(Note: Zoom is the primary video conferencing tool for university faculty and staff.) - Screen sharing — share your computer screen when chatting or in a video conference.
- Screen capture — take and share a screenshot when chatting or in a video conference.
- File sharing — share files with your colleagues.
(Note: File sharing is only available for Stanford University users. This feature is disabled for SHC users for security reasons.) - Contact lists — create contact lists of those you collaborate with most often, including an easy-to-use contact search feature.
- Presence — set your availability so others see whether you are available for a chat or call; see the availability of others.
Designed For
University, SHC, and SCH faculty and staff
Data Security
For Stanford University affiliates, Jabber is approved for Low, Moderate, and High Risk Data.
Rates
Jabber is provided at no charge as part of the telecommunications service.
Get Started
Download and Install Jabber
To get started, you’ll need to download and install the Jabber application. Select your platform.
Use Jabber
The Jabber application looks and works a little differently depending on the platform you’re using. See our Quick Guides to get started.
Cisco Jabber Install
Get Help
- University affiliates: Submit a Help request.
- SHC affiliates: Call 650.724.4357 (4-HELP).
- SCH affiliates: Call 650.498.7500.
See Also
Cisco Jabber 12.7 Download
- For information about using Jabber Softphone, visit the service homepage.
- The video conferencing medical interpreter application (VMI) is a specialized SHC service launched through Cisco Jabber. Visit the VMI service page to learn more.
- Jabber software integrates directly with Proximity to ensure a seamless user experience when you want to share content wirelessly.